Horsehead - Hotfix Motif
Horsehead - Hotfix Motif
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Frequently Asked Questions
What do I do if the product I want is out of stock?
What do I do if the product I want is out of stock?
From time to time there will be situations where a product is on back order. We will offer you to replace with another product, a refund or you could choose to wait for your products, which one will be ship to you at no extra cost.
How soon can I expect my order?
How soon can I expect my order?
We do our best to ship your order same day. Please allow 2-3 business days for larger orders.
Mail carriers usually take 5-7 business days to transport and deliver parcels. Delays do happen on occasion.
My order was sent without a tracking number. How do I know when I'll get it?
My order was sent without a tracking number. How do I know when I'll get it?
Mail sent within Canada should only take about a week to reach its destination.
If you haven't received your order after 2 weeks of receiving your shipping notification, please contact us.
Can I return or exchange the items I purchased?
Can I return or exchange the items I purchased?
In the unexpected event you are not 100% satisfied with a product, please contact us within 7 days of receipt of your merchandise and we will look into it.
Note that the customer is responsible for the shipping cost on returns.
